Help Desk & Remote Support
Unlimited remote troubleshooting for every employee, ticket tracking, and same-day fixes for the day-to-day issues that stall work.
Managed IT · Desk Support · Security
Calm, capable IT
support for small
businesses and offices.
IT Solution runs the help desk, watches the network, and closes the security gaps — so your office gets the coverage of a full IT department, without the overhead of hiring one.
Sample response-time and coverage figures below — replace with your own before publishing.
Trusted by small businesses across
What we cover
One team for help desk, infrastructure, and security.
No in-house IT department needed. Every service below is delivered by the same technicians who already know your office.
Network & Infrastructure
Design, deployment, and upkeep of servers, routers, and office networks — built to stay fast as your headcount grows.
Cybersecurity & Threat Monitoring
24/7 endpoint monitoring, phishing defense, patch management, and a documented plan for the day something slips through.
Cloud & Backup
Migration to cloud platforms, managed storage, and automated backups with tested recovery — not just a checkbox.
Hardware & Procurement
Sourcing, provisioning, and lifecycle tracking for laptops, servers, and peripherals — so nothing ages out unnoticed.
IT Consulting & Strategy
Budget planning, technology roadmaps, and compliance guidance so IT decisions match where the business is headed.
How it works
From first call to ongoing coverage.
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01
Assess
A $20 audit of your current systems, risks, and gaps — no changes made, just a clear picture of where things stand.
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02
Onboard
We deploy monitoring, set up help desk access for your team, and document every device and credential we're now responsible for.
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03
Support
Ongoing help desk, patching, and monitoring — most issues get caught and fixed before anyone has to submit a ticket.
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04
Review
Quarterly reporting on uptime, tickets, and security posture, plus a standing check-in on what's next.
Why IT Solution
Support that shows its work.
Most IT problems are invisible until they aren't — and a small office rarely has someone watching for them full-time. We catch issues early and stay straightforward when we don't.
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Certified technicians
Every engineer on your account is certified on the platforms you run — the expertise of an in-house IT hire, without the salary.
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Transparent SLAs
Response and resolution targets are written into your agreement, and reported against every month — not just promised.
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Security-first defaults
MFA, least-privilege access, and endpoint monitoring are standard on every account, not an upsell.
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A team that knows your setup
You get a consistent group of technicians who know your environment, not a new voice on every call.
Plans
Coverage sized for small teams and growing offices.
Every plan includes unlimited help desk access. Pricing is quoted per seat after a short assessment — no plan is one-size-fits-all.
Essentials
For small teams that need reliable help desk coverage and the basics done right.
- Business-hours help desk
- Remote troubleshooting
- Patch management
- Monthly reporting
Business
Full-time coverage with proactive monitoring and a dedicated security baseline.
- Everything in Essentials
- 24/7 network & endpoint monitoring
- Cloud backup & recovery
- Quarterly strategy review
Enterprise
For multi-site or regulated teams that need compliance support and dedicated engineers.
- Everything in Business
- Dedicated account engineer
- Compliance & audit support
- Custom incident response plan
Get in touch
Tell us what's slowing your team down.
We'll reply with next steps and, if it makes sense, set up a $20 assessment of your current setup.
- Phone
- (347) 626-4395
- Hours
- Mon–Fri, 8:00–18:00 · 24/7 for monitored incidents
- Office
- Brooklyn, NY